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iSupport – Service Center for Apple Devices in Azerbaijan

Official Apple service centre.

We take care of your device at every stage — from diagnostics to repair. We use original spare parts and professional tools, and provide a warranty on all work performed.

Frequently Asked Questions >_______Contact service >

Repair and maintenance

Click on a device or service to learn more.

iPhone

We perform diagnostics, clean external components without opening the device, and replace faulty parts. We transfer data from your old device to a new one, and update or reinstall iOS. Completion time depends on the type of service, device condition, and data volume.

Frequently Asked Questions >

Contact service

Service with care
for your device

Before repair, service center engineers perform diagnostics: they identify the cause of the issue, propose a solution, and immediately provide the cost and repair timeframe.

✔ Genuine spare parts.
✔ 90-day warranty on the replaced spare part.
✔ Price and timeline are confirmed before work begins.
✔ Clear diagnostics and repair process.
✔ You can ask a specialist any questions before your visit.

Contact the service center Find the center on the map

Transparent service process

You will always know what stage your device is at.

Diagnostics
Engineers inspect the device using professional equipment to detect even hidden faults.
Approval
We agree the repair timeline and cost with you.
Repair
We fix the issue and notify you when your device is ready.
Device handover
You collect your repaired device with a warranty on the completed work.

Prepare for your visit
to the service center

01 | Create a backup of your data. This can be done either independently or at our store or service center.
02 | Turn off the “Find My iPhone” feature on your iOS device or the “Find My Mac” feature on your MacBook or iMac.
03 | Remove the case from the device, as well as any protective film or screen protector.
04 | Bring any accessories that may be related to the issue.
If you are applying for warranty service, please bring your purchase receipt and warranty certificate with you.

Devices containing customers’ personal data are not accepted in order to protect personal data.

Contact service

Contact the service center

Message us in messengers to get remote consultation. Follow our profiles to stay updated on the latest offers from the official Apple service center in Azerbaijan.

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Baku

iSupport | Yeni Hayat Plaza
111 Zarifa Aliyeva St.
Mon – Sun: 10:00 – 20:00
+994 12 310 15 04

Baku

iSupport | Port Baku Mall
151 Neftchilar Ave., 1st floor
Mon – Fri: 10:00 – 20:00
+994 12 310 15 04

Still have questions? You’ll find answers here.

Employees of the service center do not have access to unlocking devices — this is Apple’s policy.

You need to contact Apple Support yourself:

1. Download the «Apple Support» app on another device
2. Change the region
3. Go to: Services > iCloud > Password & Security > Security Issues > Phone Support
4. Enter your phone number and request a call

Support is available on weekdays from 10:00 to 19:00.

You need to contact Apple Support yourself.

To do this, follow these steps:

1. Download the «Apple Support» app
2. Change the region in the app
3. Go to: Services > iCloud > Password & Security > Phone Support
4. Request a call from Apple Support

Support is available on weekdays from 10:00 to 19:00.

The only solution in this case is to reinstall the system at an authorized service center, which will result in full data loss.

Before reinstalling, make sure you remember your Apple ID password. Without it, access to the device may remain restricted after the process is completed.

Please contact an authorized service center.

Without diagnostics, it is impossible to determine the cause — it could be either a software or a hardware issue.

Please contact an authorized service center.

Before your visit, make sure to back up your data.

Standard diagnostics:
• iPhone / iPad — 25 AZN. Time: 1–2 days
• MacBook/iMac — 35-50 AZN. Time: 2–3 days
• Accessories — 25 AZN. Time: 1–2 days

Express diagnostics:
• iPhone / iPad — 40 AZN. Time: 1–2 hours
• MacBook/iMac — 50-75 AZN. Time: 2–3 hours
• Accessories — 30 AZN Time: 1–2 hours

Data is erased from the device during diagnostics. Please make a backup of your data before visiting the service center.

Contact an authorized service center.

1. Turn off the device immediately and do not use it under any circumstances.
2. Do not carry the device in your pocket — place it in a box or a bag instead.
3. Contact a service center as soon as possible: this case requires urgent attention.

Please contact an authorized service center.

It depends on the device:

• Most devices – on average up to 14 days
• MacBook – up to 30 days

All spare parts are supplied directly through Apple’s official channel. Ordering, shipping, and import procedures may take longer than initially planned. However, you will receive original components with a 90-day warranty.

Yes, the estimated delivery time is up to 30 working days. Please contact us to place the order at an authorized service center.

You need Mac servicing.

Our service center provides paid cleaning services:
• Removal of external dirt (without lifting keys) – 25 AZN
• Internal dust cleaning (without thermal paste replacement) – 50 AZN
• Full cleaning with thermal paste replacement – 80 AZN

Please contact the service center – we will choose the solution that fits your device.

Warranty obligations:

The warranty period for major Apple Inc. products is 12 months;
The warranty period for keyboards, mice, cables, adapters, chargers, power supplies, batteries, accumulators, cases, and bags is 90 calendar days;
Apple Inc. and LLC “ASBC” are not responsible for the safety of data and installed software on devices submitted for warranty service;
The buyer may independently install compatible additional equipment but bears full responsibility for its correct installation, use, and consequences;
Reinstallation and recovery of software are not included in warranty service;
The warranty does not cover mechanical damage to glass, plastic, painted, or enamel parts of the device;
The warranty does not cover cosmetic defects of the device.

Warranty service is not provided:

In case of mechanical damage to the device or its transport packaging;
If packaging, documents, or full device комплект is missing;
If there is evidence of attempted repair (opening) outside an authorized service center;
If the user violates operation and safety rules;
If the device is damaged due to power surges or non-compliant power supply standards;
If the device is damaged due to third-party software;
If the device is damaged due to foreign objects entering it — liquid, insects, dust, etc.;
If there is no access to the device (e.g., user refuses to disable security features such as screen lock, “Find My iPhone”, etc.).

iSupport — the official Apple Service Provider in Azerbaijan.

Professionalism, high quality, and fast service are the three main characteristics of the Apple service center. Our highly qualified specialists perform repairs of any complexity in accordance with Apple standards.

We use only new and original parts supplied directly from the manufacturer. Repairs are carried out using modern equipment, allowing us to quickly and carefully resolve issues while preserving the remaining warranty of your device.

Authorized service centers are located in Baku. We provide device diagnostics, warranty and paid repairs — we will be happy to assist you with any Apple-related request.

Official Apple service centre.

Repair and maintenance

iPhone

Service with care for your device

Transparent service process

Contact the service center

Still have questions? You’ll find answers here.

What should you do if your phone gets locked after signing into someone else’s iCloud account?

Forgot your iCloud password?

Forgot your device passcode or Screen Time passcode?

Is your phone overheating, freezing, or draining battery quickly?

How much does diagnostics cost?

Is your AirPods case not charging?

Has the device battery swollen?

What is the approximate waiting time for device spare parts?

Why has the delivery time for the spare part increased?

Can ear cushions for AirPods Pro | Max be ordered? How can this be done?

What should you do if your MacBook is clogged with dust and overheating?

Service with care
for your device