These rules (hereinafter referred to as the "Rules") define the terms and conditions for customer participation in the "iSpace" loyalty program. These Rules constitute a public offer in accordance with Article 408.7 of the Civil Code of the Republic of Azerbaijan, addressed to all potential customers with a proposal to enter into an agreement under the standard terms specified below. The purchase of goods/services from the Program Organizer by the Customer and the registration of a bonus account by the Customer shall constitute unconditional acceptance of this public offer and the Customer's accession to these Rules (agreement) and automatic participation in the "iSpace" Loyalty Program.

1.1. "Organizer" of the Program – LLC "ASBC" ([insert physical address]), which holds exclusive rights for the management and development of the "iSpace" Program.

1.2. "iSpace" Loyalty Program (hereinafter referred to as the "Program") – a reward program for Customers who make purchases in the "iSpace" retail chain and/or on the e-commerce website www.iSpace.az.

1.3. "Participant" – a natural person who has attained 18 years of age and participates in the Program by providing consent in accordance with the current Rules; a person who agrees to and adheres to these Rules, and whose participation is confirmed by the Organizer.

1.4. "Virtual Bonus Card" (hereinafter referred to as the "Card") – an electronic retail chain card with a unique number (QR code) used to identify the Program Participant, issued to the Program Participant upon the purchase of goods in the iSpace retail chain, subject to the completion of an electronic application form.

1.5. Telephone Number – the Participant's mobile phone number provided during registration in the Program. The Telephone Number serves as a means of access to the Bonus Account.

1.6. SMS Verification – the procedure for identifying the Participant by sending an SMS message to their telephone number. The message contains a one-time password.

1.7. "Bonus" – virtual conventional units credited to the Program Participant upon the purchase of goods in the retail chain. One Bonus is equal to one manat; however, the Bonus does not constitute currency or legal tender, and the Program Participant may not receive Bonuses in the form of cash.

1.8. "Bonus Account" – a collection of accounting and information data in the program database regarding the Participant, the number of credited/debited Bonuses, and the current balance.

1.9. "Application Form" – an electronic document provided by the Organizer to the Participant for completion in the Wallet mobile application; by completing and signing it, the natural person expresses their desire to become a Program Participant and provides consent to participate in the Program according to these Rules, as well as consent to the processing (collection, registration, accumulation, storage, adaptation, modification, supplementation, use, distribution, depersonalization, destruction) by the Organizer of any Participant data, including personal data.

1.10. "Point of Sale" – iSpace retail stores, as well as the website www.iSpace.az belonging to the Organizer.

1.11. "Incentive" – the possibility for the Participant to use Bonuses as a discount when purchasing goods (except for restrictions on the purchase of goods established by the Organizer) at Points of Sale in accordance with the Program Rules.

1.12. "Program Communication Channels": www.iSpace.az and other means of communication used for contact between the Participant and the Organizer.

2.1. The Program is not a game of chance, lottery, or gambling service.

2.2. The Program is effective across the seller's entire network (information regarding store addresses is available on the official company website www.iSpace.az).

3.1 The Program is intended exclusively for the personal use of natural persons. Program Bonuses may not be alienated to third parties by any means, including transfer, sale, gift, etc.

3.2 The commencement date of participation in the Program is the date the Participant receives an SMS confirming successful registration in accordance with clauses 5.1 and 5.2 of the Rules, and the provision by the Participant of a completed Application Form in accordance with the terms of these Rules.

3.3 The Participant joins the Program by completing the electronic Participant Application Form in the "Wallet" application.

3.4 The Card serves as an identifier for the customer – the Program Participant.

3.5 By performing actions aimed at joining the Program, the Participant thereby confirms that they have read this offer, accept the conditions of participation in the Program, agree with them, and undertake to comply with them.

3.6 Within the framework of the Program, Participants accumulate bonuses on the Bonus Account for the purpose of using them for partial payment of their subsequent purchases in the seller's retail network.

3.7 The Card is valid for the duration of the Program.

3.8 To block the Card in case of loss or damage, as well as to unblock it, the Participant must send a corresponding letter describing the problem to the email address [email protected]. Upon receipt of the letter from the Participant, the Card will be blocked. It is also possible to submit an application to block the Card at any store in the seller's network.

3.9 The Card may be unblocked or restored only if the data of the person (Full Name, date of birth, mobile phone number) submitting the application for unblocking or restoration matches the data provided in the Application Form by the Participant and registered in the Program information system; the Participant restoring the Card must also verify their identity with an identification document, if necessary.

3.10 Upon restoration of the Card, the Participant is issued a new Card, which maintains the state of the Bonus Account at the time the previous Card was blocked. The restoration of Bonuses on the new Card account occurs within 3 (three) business days.

3.11 Upon unblocking the Card, the Program Organizer shall not be held liable for any actions performed with the Card prior to the blocking.

4.1 The information provided by the Participant in the Application Form (Full Name, mailing address, e-mail, telephone number, etc.) constitutes their personal data. The Participant's personal data is confidential information; the collection and subsequent processing of personal data are carried out by the Organizer in accordance with the Law of the Republic of Azerbaijan "On Personal Data" and other normative-legal acts of the Republic of Azerbaijan.

4.2 By signing the Application Form, or in the case of an electronic form – by checking the "consent to the rules" box, the Participant confirms that they voluntarily provide the Organizer with the personal data specified in the Application Form for registration as a Program Participant, as well as for the purpose of maintaining long-term cooperation with the Organizer. The Participant also provides consent for the use of their personal data for processing orders for the purchase of the Organizer's goods, receiving advertising and special offers, information about promotions, prize draws, and other information regarding the Organizer's activities. For the purposes provided in this clause, the Organizer has the right to send letters, messages, and materials to the Participant's mailing address and e-mail, as well as to send SMS messages and make calls to the number specified in the Application Form.

4.3 For the purposes provided in clause 5.2 of the Rules, the Participant grants the Organizer the right to process their personal data, including: placing personal data in the Organizer's database (without additional notice to the Participant), performing life-long data storage, accumulation, updating, and modification (as necessary). The Organizer undertakes to ensure the protection of data against unauthorized access by third parties and not to distribute or transfer data to any third party (except for the transfer of data to related parties, commercial partners, persons authorized by the Organizer to perform direct data processing for the specified purposes, as well as upon the request of a competent state authority).

4.4 The Participant is solely responsible for the accuracy of the data provided to the Organizer. In the event of changes to their personal data, the Participant must provide the Organizer with updated information by contacting the provided Program Communication Channels with a corresponding notification or by sending an email to [email protected]. In case of the Participant's failure to comply with this requirement, the Organizer shall not be liable for any adverse consequences associated with the non-provision of such data.

4.5 This consent may be revoked by the Participant at any time by sending a corresponding written request to the address [email protected], marked "Revocation of personal data." In such case, the Participant is informed and agrees that the revocation of this consent automatically terminates participation in the Program, whereby the Bonus Card will be blocked, meaning the inability to use the Card and the cancellation of all Bonuses available on the Card without the possibility of subsequent restoration.

4.6 The Application Form shall not be accepted if mandatory fields marked with "*" are not filled, if the Application Form is completed incorrectly or does not meet the requirements of the Rules, or if it is not signed by the Participant (the "consent to the rules" box is not checked).

4.7 The Organizer shall inform the Participant of their opportunities and rewards in a timely manner; however, it shall not be liable for the non-delivery of such messages if it occurred due to reasons beyond the Organizer's control.

4.8 The Organizer undertakes to properly collect, store, and process Participant data and use it within the framework of the Program.

4.9 The Participant grants the Organizer the right to send them any information of a commercial and/or informative nature regarding the Program or Program partners and other consumer offers via mail, email, telephone, and/or SMS.

4.10 The Participant data specified in the Application Form is confidential. Access to the data is restricted to the Organizer's authorized personnel and the Participant themselves; additionally, this data may be provided upon the request of law enforcement and/or other authorized bodies in accordance with the current legislation of the Republic of Azerbaijan.

5.1 To become a Participant in the "iSpace" Program, one must scan the QR code located at the checkout in the store, or follow a link sent by the Organizer, and fill out the electronic application form in the appearing window.

5.2 The link to the electronic card is sent to the Participant via SMS or e-mail; this link contains the application form (electronic document) with mandatory fields to be filled (the link is provided as necessary in case of lack of access to the QR code):

• • mobile phone number;
• • last name;
• • first name;
• • gender;
• • date of birth;
• • personal signature – "consent checkbox."

The accuracy of the information specified in the Application Form is confirmed by the Program Participant's signature, or in the case of an electronic Application Form – by checking the "consent to the rules" box. Completing the Application Form is a mandatory condition for participation in the Program. If the Application Form is not completed, Bonuses will accumulate on the Bonus Account but cannot be used for payment of new purchases.

5.3 The Card is issued to the Participant for personal use. Only the person specified in the Application Form as the Program Participant is entitled to use all the advantages of such Card. Transfer of the Card to third parties is prohibited.

5.4 The Organizer is entitled to suspend or terminate the participation of any Participant in the Program and block/cancel the Bonus Account without notice in the following cases:

• • if the Participant does not comply with these Rules, as well as the terms/requirements of other promotions of the Organizer;
• • there are sufficient grounds to believe that fraudulent operations, deception, or other manipulations are being carried out via the Card, which have caused or may cause material damage and other negative consequences related to participation in the Program. The grounds for suspicion of fraudulent actions/operations are not subject to disclosure for the protection of the Organizer's interests;
• • if the Participant abuses any rights and/or privileges granted to them within the Program;
• • if the Participant did not fill out or incorrectly filled out the Application Form, or the mandatory fields of the Application Form, which does not allow for proper identification, or did not sign the Application Form/check the "consent box";
• • if the Participant provides misleading or false information (data);
• • in accordance with the requirements of current legislation;
• • if there are facts indicating that the Participant's purchases are made for entrepreneurial purposes, i.e., for the purpose of their subsequent sale/resale;
• • the Participant transferred the Card for use by a third party;
• • the Participant does not present the Card for accumulation or spending of Bonuses for three years from the date of the last presentation.

5.5 In the event of termination of participation in the Program for the reasons stated above, the Bonuses shall be canceled due to the Participant's failure to comply with the rules of participation in the Program.

5.6 The Participant is entitled to terminate their participation in the Program or cancel the Card at any time by sending a written notification of termination of participation to the email address [email protected]. Upon receipt of such notification by the Organizer, the Bonuses accumulated by the Participant shall be canceled.

5.7 The Card is valid for the duration of the Program or until the date of termination of participation in the Program according to these Rules.

5.8 The duration of the Program is unlimited; however, by decision of the Organizer, the Program may be terminated prematurely with prior notification to the Participant at least 1 (one) month before the expiration of the Program.

5.9 By signing the Application Form and subsequently using the Card, the Participant confirms their unconditional agreement with these Rules and all periodically introduced changes thereto.

6.1 To credit Bonuses, the Participant must present the Program Participant Card before paying for the purchase each time a purchase is made at a Point of Sale. Bonuses credited for purchases are registered and totaled on the Participant's Bonus Account.

6.2 The crediting of Bonuses occurs when paying for a purchase in cash or by bank cards.

6.3 Bonuses are credited according to the following procedure (accrual rates may be changed):

• • 0.5% of the cost of a purchased iPhone
• • 0.5% of the cost of a purchased Mac
• • 0.5% of the cost of a purchased iPad
• • 0.6% of the cost of a purchased Apple Watch
• • 1.5% of the cost of purchased Apple accessories
• • 1.5% of the cost of purchased third-party accessories
• • 2% upon the purchase of services (i-Start iOS / i-Start MacOS / i-Switch iOS / i-Switch MacOS / add. services)

6.4 Bonuses are not credited:

• • upon the purchase of goods on credit, in installments, as well as upon the purchase of goods participating in a promotion.

6.5 Information about the Bonus accrual scheme is posted at Points of Sale, as well as through the Program Communication Channels provided by the Organizer.

6.6 Additional Bonuses may be credited by the Organizer during advertising campaigns, special promotions, and Program offers.

6.7 The validity period and activation of additional Bonuses are specified separately and posted in the Program Communication Channels provided by the Organizer.

6.8 When purchasing goods, the Participant independently verifies the correctness of the Bonus accrual. To resolve disputed issues, the Participant must contact the Organizer and present the fiscal receipt for the purchased goods and an identification document.

6.9 The Organizer reserves the right to change the terms (schemes) of Bonus accrual without notifying the Participant.

6.10 When crediting Bonuses, the mathematical rounding rule to whole numbers is applied.

7.1 Bonuses are activated (become available for use) for the next purchase and grant the Participant the right to pay up to 99% of the cost of the purchased goods.

7.2 The Participant has the right to use the Bonuses available on their Bonus Account as a discount when purchasing any goods (except for restrictions on the purchase of goods established by the Organizer) at a Point of Sale. Information about Bonus usage schemes is posted at Points of Sale and provided by the Organizer through Program Communication Channels.

7.3 The use (debiting) of Bonuses from the Participant's Bonus Account is based on the calculation of 1 Bonus = 1 manat discount on the purchase of goods. Bonuses cannot be used (debited) for:

• • purchasing a gift card;
• • purchasing goods on credit;
• • purchasing goods in installments;

7.4 The Organizer reserves the right to unilaterally change the list of goods for which the Participant can use Bonuses, as well as to change the discount rate for the purchase of goods.

7.5 In accordance with the number of Bonuses accumulated on the account, the Organizer grants the Participant the right to receive a discount on the purchase of goods according to the declared terms, as well as to participate in promotions and offers from Program partners.

7.6 The Program Organizer independently determines the goods for which the use of Bonuses is possible.

7.7 Bonuses are spent in chronological order: Bonuses with an earlier expiration date are used first.

7.8 If the Participant pays for 2 (two) or more goods with Bonuses, the paid Bonuses will be divided among these goods proportionally to the cost of each purchased item.

7.9 Bonuses can be used as a discount for the payment of goods – up to 99% of the cost of the purchased goods.

7.10 Bonuses are not and cannot be means of payment, any type of currency, or security.

7.11 Accumulated Bonuses cannot be converted into a cash equivalent and issued to the Participant in cash.

7.12 The Program Organizer is not responsible for the Participant's payment of taxes and fulfillment of obligations related to participation in the Program.

7.13 The validity period of activated Bonuses is limited and constitutes 1 year from the moment of activation of each Bonus amount.

7.14 Upon expiration of the validity period, Bonuses expire and are debited from the card. Bonuses debited from the card due to expiration are not subject to restoration.

8.1 If for technical reasons the crediting of Bonuses to the Participant's Card is impossible, the Organizer reserves the right to refuse the customer the conduct of the sale operation until the malfunction is eliminated.

8.2 If for technical reasons the crediting of Bonuses to the Participant's Card was impossible at the time of the sale, the Participant has the right to credit bonuses to the card after the sale, but no later than 15 (fifteen) days from the date specified in the fiscal receipt, by contacting [email protected] or by visiting iSpace retail stores in person. The Participant undertakes to provide the fiscal receipt of the purchase for which Bonuses are required and specify the Card number to which the Bonuses should be credited.

9.1 In the event that the Participant has completely refused the goods:

• • in the store;
• • independently on the internet store website;
• • through a call-center operator;
• • directly at the time of receiving the goods by self-pickup; the Bonuses credited for the purchase of this item shall be debited from the Participant's Bonus Account.

10.1 In the event that the Participant refused the purchased goods:

• • in the store;
• • independently on the internet store website;
• • through a call-center operator;
• • directly at the moment of receiving the goods by self-pickup, the said order will be canceled, and the Bonuses will be returned to the Bonus Account.

In case of expiration of the paid Bonuses, they will be restored with a validity period of up to 3 years. For other Bonuses, the validity period will not change.

10.2 If the Participant pays for 2 (two) or more goods with Bonuses and then returns one of them, the amount of Bonuses spent on the returned item will be returned to the Participant's Bonus Account.

11.1 The Program is long-term.

11.2 The Rules are governed by the current legislation of the Republic of Azerbaijan. During settlements with the Participant, the Organizer has the right to temporarily refuse the Participant the crediting or use of Bonuses in the event of the absence of technical or other capability for this at the time of the Participant's request.

11.3 The information provided by the Participant in the Application Form allows the Organizer to better understand consumer needs and provide them with full details of offers within the Program, and to improve the quality of services and goods offered to the Participant. This information may be changed or deleted by the Participant through prior notification to the Organizer.

11.4 The Organizer guarantees that upon receipt, storage, processing, and use of the personal information received from the Participant, it will adhere to the provisions of these Rules and the norms of the current legislation of the Republic of Azerbaijan. In this regard, the Participant confirms that they have read and fully (unconditionally) agreed with the terms of the Program and the reservations regarding the receipt, storage, processing, and use of the information specified in the Application Form.

11.5 By participating in the Program, each Participant provides unconditional consent for the free use of their name, surname, photograph, interview, or other materials about them for advertising purposes, including the right to publish their name and photograph in mass media, any printed, audio, and video materials, or interviews with the media, without limitation of territory or duration of such use. Such use is not compensated (paid) by the Organizer or third parties.

11.6 The Program Participant provides unconditional consent that all data, including personal data specified in the Application Form, and data on purchases made by the Participant may be obtained, stored, processed, and used by the Organizer and other organizations authorized by the Organizer and third parties without limitation of duration and territory, including outside the Republic of Azerbaijan, for the purpose of implementing the Program, creating new loyalty programs, studying consumer demand, for marketing, information, advertising, or other similar purposes, and providing the Participant with advertising and information materials without restrictions.

11.7 The Organizer reserves the right to refuse any person participation in the Program at its discretion, without any negative consequences for itself.

11.8 The Organizer has the right to unilaterally introduce changes to these Rules.

11.9 Notification of the suspension or termination of the Program, as well as changes to the Program Rules, shall be considered sent to the Participant if it was posted on the Program Website and/or at the Point of Sale and/or sent to the Participant at the email addresses or mobile phone number specified in the Application Form.