Warranty Terms and Conditions

The product warranty period is 12 months or 90 days.

Any product you purchase may be returned for 14 days from the date of sale, provided it has not been used in any way, the box (packaging) has not been opened, and no activation has taken place.

Software sold and delivered with your Apple product is not included in the warranty. The terms of the software can be found in the iSpace license agreement.

The Service Center will repair the manufacturing defects indicated by it free of charge within the warranty period. The maximum time for elimination of defects may not exceed 14-36 working days from the date the product is handed over to the service center. Replaced parts become the property of the manufacturer.

Warranty 12 months applies to:

• Keyboards
• Apple Watch
• AirPods
• Adapters*
• Mouse
• Apple Pencil
• Apple TV

* The Shop and Service Center are not responsible for the safety of the information and software on the client's computer or device. Software reinstallation (installation) and recovery are not included in the list of works provided by the warranty.

* Spare parts for devices requiring repair are supplied by Apple on a special-order basis according to each product's serial number. The delivery time for the part to our country may vary between 14 and 36 days.

Warranty 90 days applies to:

• All types of cables
• Folio Case
• Apple Watch straps
• EarPods
• Other accessories
• An additional part replaced under warranty service

Warranty Services Are Not Available:

• If erased, damaged, or made corrections to the original serial number;


• If the original serial number on the product is erased, damaged, or mutilated;


• In case of violation of the rules of use, storage, and transportation of products;


• In the presence of mechanical damage, traces of steam, liquids, chemicals, foreign bodies, insects, etc.;


• If hacking of the software is detected by means of special programs. The product is then removed from the warranty as of the same day;


• In case of defects occurring beyond the manufacturer's and seller's control, as a result of accident, fire, flood, war, and other insurmountable force majeure circumstances;


• In case of defects caused by incorrect use of the control unit and software;


• If marks are left on the product as a result of the intervention of persons not authorized to perform this work. Especially if the intervention was performed by a service center that does not have the proper documentation and authorization;


• When non-original accessories not specified in the product specification are installed, preventing its normal operation or causing product modification. For accessories with a limited lifetime (battery, accumulator, etc.);


• Any product not designed by the manufacturer;


• Due to loss of database, secret word, or other data as a result of software malfunction;


• Warranty service is not provided if the reported device defect results from scratching, engraving, burning, or other surface modifications that affect its functionality. Decorative elements that do not impact the device’s operation are not grounds for warranty denial;


• The warranty does not cover mechanical damage to products, glass, plastic, painted, and machined parts.

Regulations on the Exchange and Return of Goods

1. General Provisions

1.1. This Regulation establishes the rules for the return and exchange of goods in the “iSpace” retail chain in accordance with the legislation of the Republic of Azerbaijan.

2. Conditions for the Return and Exchange of Goods of Proper Quality

2.1. The buyer has the right to return or exchange non-food goods of proper quality within 14 calendar days from the date of purchase, provided that the following conditions are met:

• the product has not been used, and its commercial appearance, consumer properties, seals, and original factory packaging have been preserved;
• a document confirming the purchase (receipt or sales slip) is available.

2.2. Goods of proper quality that are included in the List of goods not subject to return or exchange, approved by Resolution No. 114 of the Cabinet of Ministers of the Republic of Azerbaijan dated May 21, 1999, are not subject to return or exchange, as well as:

• software, digital licenses, audio and video products;
• headsets and accessories if the factory packaging has been opened;
• devices on which activation or registration in the manufacturer’s system has been carried out;
• goods that have lost their marketable condition, packaging, seals, or goods without a document confirming the purchase.

2.3. A refund is issued using the payment method that was used during the purchase, within 14 calendar days from the date of the decision on return.

3. Conditions for the Return and Exchange of Defective (Faulty) Goods

3.1. If a defect is discovered in the product (including a manufacturing defect) during the warranty period, the buyer has the right to demand, at their choice:

• free repair of the defect;
• replacement of the product with an identical product of proper quality;
• a proportional reduction in the purchase price;
• a refund of the amount paid, if repair or replacement is impossible.

3.2. All claims listed in clause 3.1 may be made throughout the entire warranty period.

The seller must satisfy these claims within a reasonable period not exceeding 14 calendar days from the date of the request, unless otherwise agreed by the parties.

3.3. If the product is available in stock, replacement is carried out on the day of the request.

If an inspection/expertise is required, the review period is up to 14 calendar days.

3.4. If an identical product is not available, the replacement is carried out within 2 months from the date the request is submitted.

3.5. If replacement is impossible, the customer is entitled to receive compensation equal to the amount paid.

4. Procedure for the Return and Exchange of Goods

4.1. The consumer fills out a return or exchange request form according to the established format.

4.2. The employee who receives the request conducts an initial inspection of the product to check the integrity of the packaging, the presence of external damage, and any signs of use.

4.3. If the packaging has been opened or there are signs of a technical defect, the product is sent to an authorized service center for diagnostics.

4.4. Based on the results of the diagnostics, a Diagnostic Report is issued, indicating the identified defects and a conclusion on the technical condition of the product. The report is valid for 14 days from the date of diagnostics.

4.5. The period for reviewing the consumer's request and providing a response must not exceed 14 calendar days from the date the request is submitted.

4.6. A refund or exchange of the product is carried out:

• based on the Diagnostic Report issued by the service center confirming the manufacturing defect;
• or based on the receipt (sales slip) when returning a product of proper quality that meets the requirements of clause 2.1 of this Regulation;
• or based on a written order from ASBC LLC in other applicable cases.

4.7. A refund is made using the payment method that was used during the purchase, within more than 14 calendar days from the date of the decision on return.

Any Questions Left?

• Technical information and tips are available on the iSpace website.


• *Support by phone is free for 30 days.


• +994 (012) 493-54-34


• +994 (050) 766-00-25